Shipping policy

Thank you for shopping with CrabsCode Inc. This Shipping Policy applies to physical products that require delivery. Digital products, software, and services are not shipped and may be delivered electronically or according to the terms shown on the applicable product page.

Order Processing

Physical orders are processed as soon as reasonably possible. Processing times may vary depending on the product and will be communicated where applicable.

Shipping Destinations

CrabsCode currently ships eligible physical products within Canada unless otherwise stated on the product page or at checkout.

Shipping Methods and Delivery Estimates

Available shipping methods, costs, and estimated delivery times will be displayed at checkout when applicable.

Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Costs

Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.

Taxes and Fees

Applicable Canadian sales taxes may be calculated at checkout where required.

Any additional charges that may apply to a particular shipment will be disclosed where possible before purchase.

Order Tracking

If tracking is available for your shipment, tracking information will be sent to the email address associated with your order after the order has been dispatched.

Address Accuracy

Customers are responsible for providing an accurate and complete shipping address. If you notice an error after placing an order, contact us as soon as possible.

Lost, Damaged, or Delayed Shipments

If a shipment is lost, damaged, or significantly delayed, contact us and we will assist you in reviewing the issue with the applicable carrier.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee that changes can be made after an order has entered processing or has been shipped.