Refund policy

Refund Policy

Last updated: October 15, 2026

Thank you for shopping with CrabsCode Inc. This Refund Policy explains how returns, cancellations, exchanges, and refunds are handled for physical products, digital products, software, and services purchased through our store.

Physical Products

Eligible physical products may be returned if they are unused, in substantially the same condition in which they were received, and returned with any original packaging or accessories where applicable.

Return eligibility, return windows, and any product-specific conditions may be stated on the applicable product page.

Please contact us before returning any physical product.

Unless otherwise stated or required by applicable law, customers are responsible for return shipping costs for change-of-mind returns.

Digital Products and Software

Because digital products and software may be delivered or made accessible immediately after purchase, they are generally non-returnable and non-refundable once delivery, download, activation, license issuance, or access has occurred.

However, we may provide a refund, replacement, or other remedy when:

the digital product or software is defective
the product received is materially different from its description
access or delivery fails due to an issue on our side
the customer is charged incorrectly or multiple times
a refund or remedy is required by applicable law

If you experience a technical issue with a digital product or software purchase, please contact us so we can first attempt to resolve the issue.

Services

Refund eligibility for services depends on the stage of the service.

If a service has not yet started, cancellation and refund requests may be considered.

Once work has begun or a service has been partially or fully completed, any refund will depend on the work already performed, costs incurred, and the specific circumstances of the request.

Service-specific terms may also be shown at the time of booking or purchase.

Damaged, Defective, or Incorrect Products

Please contact us as soon as reasonably possible if you receive a physical product that is damaged, defective, or incorrect.

We may request information, photographs, or other evidence necessary to assess the issue.

If the issue is confirmed, we may offer an appropriate remedy such as replacement, repair, refund, or another resolution as applicable.

Cancellations

If you need to cancel an order or service, contact us as soon as possible.

We cannot guarantee cancellation once:

a physical order has entered fulfillment or has shipped
a digital product or software license has been delivered or activated
work on a service has already started

Exchanges

Where applicable, exchanges may be available for eligible physical products.

Digital products, software licenses, and completed services are generally not exchangeable unless required by applicable law or specifically stated otherwise.

Refunds

Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on your bank, card issuer, or payment provider.

Shipping fees, payment processing fees, or other non-recoverable costs may not be refundable unless required by applicable law.

Consumer Rights

Nothing in this Refund Policy limits any rights or remedies available to you under applicable consumer protection laws.

If a product or service is defective, not as described, not delivered as agreed, or otherwise does not comply with applicable law, you may have additional rights.